Technical Support Prices

Free Web Support

Support information published on our Web site is always available free of charge. FAQs and Technical Notes (a searchable database of issues) will answer your most common questions.

Technical Support Order Form

You can subscribe to additional Technical Support in one of the following programs. Annual subscriptions begin when we receive your payment and expire after one year. 1 Year Support Subscription Download 6 incidents plus Software Upgrades $445 10 incidents plus Software Upgrades $585 Unlimited incidents plus Software Upgrades $835 6 incidents plus Software Upgrades    with Payroll Tax Updates $605 10 incidents plus Software Upgrades    with Payroll Tax Updates $745 Unlimited incidents plus Software Upgrades    with Payroll Tax Updates $995 Payroll Tax Updates only plus Software Upgrades $395 Software Upgrades Only $235 Additional charge to mail on disk $75 What is a Technical Support "Incident?" All Subscriptions Include Software Upgrades. Your annual subscription entitles you to receive 21st Century Accounting Software Upgrades as we enhance the functionality, add features that you request, incorporate 3rd-party Add-Ins, and otherwise improve the software. Download or Disk? Subscribing customers with Web access can download Software Upgrades and Tax Updates at the "Download" price, with no additional shipping charge. Subscribing customers without Web access can have Software Upgrades and Payroll Tax Updates mailed on disk at an additional shipping and handling charge, as shown above ("Additional charge to mail on disk"). No Annual Subscription. $75 per incident. You can call or email with Technical Support issues on a per incident basis. You must have your credit card number ready when you speak to the Technician. We will process the charge of $75 to your credit card. Support Technicians will not be able to discuss your issue with you until they have received your credit card number. If our analysis determines that your problem was caused by a defect in the software, you will not be charged. All credit card information is destroyed when the transaction is completed. What to do if your data appears to be damaged.

Resellers Interested in being a Reseller or Recommender of 21st Century Accounting? Contact sales@c21accountingsoftware.com.