The Support process is much more efficient if our technicians deal with a single, knowledgeable CONTACT from your company. If you have a subscription for Technical Support and require assistance, please submit a Problem Report from the Help drop down menu on the C21 main menu bar. If you need assistance with your company data, please send us your data by going to Help/Send Company Data to 21st Century Accounting, Inc as well. If you are not able to provide this data, please contact us via email.
Please provide as thorough a description of your issue as possible. If you receive an error message, please tell us what the message says. Phone support will only be provided once we have received the above information and determine that your support requires assistance over the phone. We will contact you as soon as possible via email to let you know the status of your issue. For a faster response, please contact us to let us know you have sent your Problem Report and/or Company data and provide a brief description of your issue.
If you would like to purchase a Technical Support incident now, please select one of the following:
Technical Support Incident Level 1: Open Technical Support Incident (up to 1 hour) : Accounting Issues and program use questions
$125.00
Technical Support Incident Level 2: Level 2 Support (first hour): Any issue that requires an evaluation of company data, installations, network support, disaster recovery, training sessions, or custom programming
$225.00