Error message "There is no data for this report to print"

[Customer Service]

Seen when printing the Earnings Report, Taxes Activity Report and others. You receive this error message even though there is data to print. It occurs on Vista or Windows 7 client workstations.

This problem is caused by a known defect in Microsoft’s SMB 2.0 Protocol. Because this is actually a Microsoft problem, the fix requires a registry change and for the client computer involved to be rebooted.

Click here to download the current version to fix this problem. After installing the current Version, upon selecting a company, you will see a message saying “Your computer configuration settings indicate that you could experience problems…”. We recommend that you run this update to prevent you from erroneously receiving the “no data for the report to print” message.