by Customer Service » January 24th, 2012, 8:27 pm
System won't accept receipt to void
Determine that the user is voiding a receipt, not a deposit. Deposits cannot be voided but each individual receipt within a deposit can be voided. Most likely, if the receipt number starts with RJ, they have the actual receipt to void. If not, have them print a deposits journal and show them the deposit is made of individual receipts which can be voided.
If user is trying to void a valid receipt, they are probably not entering the receipt correctly. The system is very picky about the receipt number being entered absolutely correctly vis-a-vis the inclusion of a dash or case sensitivity. For example, if the receipt is RJ-000398, the system will not accept rj-000398 or RJ000398.
To verify that the user is entering a valid receipt number, have them go to Receivables/Print Receipts and print the specific receipt. If successful, the user can enter the receipt number in Void Receipts. If not, the user should print the Receipts Journal for the specific day. This should show them the receipt in question and spelled as the system expects.
