PVSW software server component is not installed/functioning
Posted: January 14th, 2012, 3:24 amThe Pervasive Software server component at the xx location is not installed or not functioning.
With the new 4.x versions of C21 and 3.x version of HPR we added some new checking and message display for the situation where we find that a Pervasive engine is not active at the computer location where the software is being loaded from and/or where the company data resides. Here is a sample of the message
Warning: The Pervasive Software server component at the 21st Century Accounting location is not installed or not functioning. This may impact company selection or use, especially in a multiuser environment.
That message does not necessarily indicate that something suddenly changed in the operation of Pervasive. If you have a multi-user environment with some dedicated server where the accounting software and data reside, then the typical setup is that the Pervasive database engine would also be installed and active on that server computer. If Pervasive was installed at the server, but this message is occurring, then the status of the server should be checked. It may be just that the server computer needs to be restarted to get the Pervasive engine reactivated.
There are a few situations where it is not practical or not possible to have the Pervasive engine running at the server computer. There are certain performance and connectivity implications in such a setup, but the accounting software will function properly in that mode. When this is the case, these new messages can be ignored.
Steps for diagnosing this situation:
1. If the user has a single user 7.90 Pervasive and he/she installed from a workstation to a “server†computer, then Pervasive won't be and can't be installed at the server location. For now, this message will appear at startup, but can be safely ignored.
2. A similar situation as above would exist for a 3-user Workgroup in a Netware server environment. The Pervasive Workgroup cannot be installed at the Netware Server.
3. For a multi-user installation of any Pervasive version and a remotely used single-user installation of Pervasive 10, the Pervasive engine component should be installed and running at the server computer. Perform the following steps at the server to analyze this type of situation: Run the Control Panel/Add/Remove Program (Programs and Features on Vista, Win7) and check the list of installed programs for any Pervasive components. If not installed, then install Pervasive at server.
4. For Pervasive 7.9 Workgroup installation, in general, you should see the Pervasive Database - Pre-load icon in the Taskbar. If present, right-click and select about.
5. For Client/Server 7.9 installations and all V10 installations, Pervasive should be running as a Windows service and will not be visible in the Taskbar. Go to the Start/Run command and type in services.ms. Look for Pervasive service in the list. Check to see that status is Started.
6. If everything appears to be installed properly, then try restarting the server computer. That may be sufficient to reset Pervasive to a working state.
7. If restarting the computer doesn't resolve problem, then go through Windows Start/All Programs menu and start the Pervasive Control Center. In left pane, open up the tree to see the tables in the Pervasive DEMODATA. Double click on any table name. That should open a display of rows of data.
8. If none of this helps resolve the issue, then try to get a C21 problem report and a copy of the PVSW Log. You can open up the PVSW Log through the Pervasive menu under Start/All Programs. You can determine where the file is from that.
With the new 4.x versions of C21 and 3.x version of HPR we added some new checking and message display for the situation where we find that a Pervasive engine is not active at the computer location where the software is being loaded from and/or where the company data resides. Here is a sample of the message
Warning: The Pervasive Software server component at the 21st Century Accounting location is not installed or not functioning. This may impact company selection or use, especially in a multiuser environment.
That message does not necessarily indicate that something suddenly changed in the operation of Pervasive. If you have a multi-user environment with some dedicated server where the accounting software and data reside, then the typical setup is that the Pervasive database engine would also be installed and active on that server computer. If Pervasive was installed at the server, but this message is occurring, then the status of the server should be checked. It may be just that the server computer needs to be restarted to get the Pervasive engine reactivated.
There are a few situations where it is not practical or not possible to have the Pervasive engine running at the server computer. There are certain performance and connectivity implications in such a setup, but the accounting software will function properly in that mode. When this is the case, these new messages can be ignored.
Steps for diagnosing this situation:
1. If the user has a single user 7.90 Pervasive and he/she installed from a workstation to a “server†computer, then Pervasive won't be and can't be installed at the server location. For now, this message will appear at startup, but can be safely ignored.
2. A similar situation as above would exist for a 3-user Workgroup in a Netware server environment. The Pervasive Workgroup cannot be installed at the Netware Server.
3. For a multi-user installation of any Pervasive version and a remotely used single-user installation of Pervasive 10, the Pervasive engine component should be installed and running at the server computer. Perform the following steps at the server to analyze this type of situation: Run the Control Panel/Add/Remove Program (Programs and Features on Vista, Win7) and check the list of installed programs for any Pervasive components. If not installed, then install Pervasive at server.
4. For Pervasive 7.9 Workgroup installation, in general, you should see the Pervasive Database - Pre-load icon in the Taskbar. If present, right-click and select about.
5. For Client/Server 7.9 installations and all V10 installations, Pervasive should be running as a Windows service and will not be visible in the Taskbar. Go to the Start/Run command and type in services.ms. Look for Pervasive service in the list. Check to see that status is Started.
6. If everything appears to be installed properly, then try restarting the server computer. That may be sufficient to reset Pervasive to a working state.
7. If restarting the computer doesn't resolve problem, then go through Windows Start/All Programs menu and start the Pervasive Control Center. In left pane, open up the tree to see the tables in the Pervasive DEMODATA. Double click on any table name. That should open a display of rows of data.
8. If none of this helps resolve the issue, then try to get a C21 problem report and a copy of the PVSW Log. You can open up the PVSW Log through the Pervasive menu under Start/All Programs. You can determine where the file is from that.