Current Pay Period earnings not showing printed checks

[Customer Service]

Can't see Current Pay Period earnings in report for checks which have printed

If the 'current pay period' in earnings report for checks that have printed is not visible, it is because the posting is not complete.

Verify that checks have a status of printed. On the payroll register for the current period, the quarter will show zero.

It is at check posting time that the month and quarter are updated for the current pay period and the selection lists of Pay Period IDs are rebuilt.

Afterwards a Month association will show for the Current Pay Period and it will become available for selection in the Earnings Report.

Under System/Company/Verify: “Rebuild selection files”. Also if they run the “Verify low-level file structures” and “Verify document number initial values” test to have more confirmation that they should be OK.