Submit screen snapshot
Posted: January 14th, 2012, 4:02 amYou can capture a snapshot of the error information as it appears on the screen and send that in an email. Make the snapshot when the error is displayed. It would be best if the screen showed all or part of an account number in the fields. To make the snapshot do the following:
1. Open the C21 command window and make whatever data entry is appropriate to demonstrate the problem.
2. Press Alt-Print Screen (the Alt and Print Screen keys together).
3. Create a new Wordpad document and press Ctrl-V or use Edit/Paste from the menus. This will paste a copy of the screen into the document. There may be several errors windows in a row. Please copy and paste them into the WordPad doucment one by one.
4. Save the document as any name you choose and then attach the document to an email to support@hilbertsoft.com.
1. Open the C21 command window and make whatever data entry is appropriate to demonstrate the problem.
2. Press Alt-Print Screen (the Alt and Print Screen keys together).
3. Create a new Wordpad document and press Ctrl-V or use Edit/Paste from the menus. This will paste a copy of the screen into the document. There may be several errors windows in a row. Please copy and paste them into the WordPad doucment one by one.
4. Save the document as any name you choose and then attach the document to an email to support@hilbertsoft.com.